Legal information — Stocknewhub
Clear terms tailored for customers in Australia. Read about your consumer rights, our sale terms, returns and warranty processes under Australian law.
Australian Consumer Law (ACL) — Your rights
We operate in Australia and comply with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). This means:
- Goods must be of acceptable quality, fit for purpose and match any description or sample.
- If a product is faulty, you are entitled to a repair, replacement or refund depending on the problem and time since purchase.
- Statutory guarantees are in addition to any manufacturer warranty we provide.
For major failures you may choose a refund or replacement; for minor problems we will typically repair within a reasonable time.
Terms of Sale
These terms govern purchases made on stocknewhub.com and in our Australian operations. Key points:
- Prices are shown in AUD and may include GST where applicable.
- Payment is processed securely; we accept major credit cards and local payment methods.
- Risk passes once the goods are delivered to the nominated address; title may remain with us until full payment clears.
Returns, Refunds & Cancellations
We handle returns in a way consistent with ACL:
Warranty & Repairs
In addition to statutory guarantees, many watches include manufacturer warranties. Our policy:
| Type | Standard warranty | Notes |
|---|---|---|
| Luxury mechanical watches | 2 years | Manufacturer authorised repairs recommended |
| Affordable automatic/quartz | 1 year | Battery excluded where specified |
| Smartwatches | 1 year | Software issues handled via manufacturer support |
If a warranty repair is required we will advise authorised service centres or manage returns where applicable.
Dispute resolution & Compliance
We aim to resolve issues quickly. If you have a dispute:
- Contact our support team via Contacts with order details.
- If unresolved, we accept escalation to an external dispute resolution body — for consumers in Australia this may include the Australian Competition & Consumer Commission (ACCC) or your local state/Territory consumer affairs authority.
- We comply with recall obligations and will notify affected customers promptly.
Compliance officer
Record keeping & Data
We retain transaction records and warranty claims to comply with legal obligations and to assist customers. See Privacy Policy for details on storage, access and deletion rights under Australian privacy laws.
